Support
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Something not right with your order? Have a question about personalising your book? Our team responds to every enquiry within 24 hours (Sunday–Thursday, 9am–6pm BST). Select the issue that best describes your situation below.
Satisfaction Guaranteed
Our Quality Guarantee
Every book, perfect. Or we make it right.
Every Magical Wraps book carries our satisfaction guarantee. If your personalised storybook arrives with a production defect, a personalisation error on our part, or is damaged in transit — we will reprint and reship your order at absolutely no cost to you.
We built this guarantee because we believe that when a parent orders a book with their child's face and name in it, it has to be perfect. We stand behind every book we make.
Free reprintFree reshipNo questions asked
Response Time
Within 24 hours
Sun–Thu, 9am–6pm BST
Support Hours
Sun – Thu
9:00am – 6:00pm BST
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